These general conditions of sale (hereinafter referred to as "General Conditions") regulate the contractual relations between customers of the 5g-m site (hereinafter referred to as "Customers") whose property is:
Earth Trading SRL (hereinafter referred to as 5g-m).
Operational headquarters address:
Street Montappone, 10
Cap: 00138 City: Roma Italy (IT) Vat Number : 02173260767
These general conditions are the only ones that can be applied and replace all other conditions, except for preliminary, express and written exceptions.
VIES:
To make purchases in our store it is mandatory to be registered with VIES, which allows you to carry out intra-community transactions.
To check if your VAT number is enabled click on the link below
To place an order, customers can use the website: www.5g-m.com 24 hours a day, 7 days a week.
Upon validation of the order, an e-mail will be sent to customers to confirm their registration.
PRODUCT RETURNS
The customer has the right to withdraw without any penalty and without specifying the reason, within the term of 14 calendar days from the date of receipt of the products.
The right of withdrawal can be validly exercised only if the following conditions are met:
- the Products purchased must be returned in the same state in which they were received, must be intact and returned in their original sealed packaging.
Product information:
The photographs that present the products are not part of the contractual scope and can in no case be considered as the responsibility of 5g-m. The technical data sheets and product descriptions are provided by the partners and / or suppliers of 5g-m which declines all responsibility for the content of the same. All the accessories offered in the various packs and / or kits and sold on the Site are accessories of compatible brands or manufacturers.
Prices:
The sales prices indicated on the Site are expressed in euros (excluding VAT) but do not include delivery costs. Delivery costs are always charged to the Customers (unless otherwise agreed or special offers previously detailed on the Site) and are invoiced at the end of the order as a supplement to the selected products. The prices indicated on the Site are also expressed, for countries belonging to the European Community, in the national currency, without this having a commercial value. 5g-m declines all responsibility in case of error or inaccuracy of the conversion system used, as well as any differences that may result between the estimate of the total invoice and the one actually invoiced. 5g-m reserves the right to change prices at any time, but equally undertakes to apply the prices indicated on the Site at the time the order is placed.
Stock:
In the event that the ordered product is not available, 5g-m undertakes to contact the customer within a few minutes of closing the order and refund the same amount.
Delivery methods:
The products purchased on the Site can be delivered throughout Europe within 24/48 hours; (24 additional hours are necessary for a delivery on the islands) thanks to the agreed couriers, all orders validated before 17:00 will be shipped immediately (provided that the products ordered are available). The costs related to this type of delivery may vary depending on the selected products.
IMPORTANT:
Customers have the possibility, at the time of delivery of the order, to open the package to check that the product corresponds to the one ordered and that there are no apparent damages or anomalies (if the courier agrees). In the event that the product or the packaging are not compliant or show evident damage, we recommend that you fill in the form provided and accept the delivery by signing with reserve, or reject it specifying the reason for the refusal. An email must also be sent by the Customers to 5g-m customer service, within 48 hours of delivery to inform us of what happened. Customers are requested to note that 5g-m declines all responsibility in case of external damage of the packaging reported after the acceptance of the order. What to do at the time of delivery:
1. Check the integrity of the package.
2. Only in the event of external material damage to the packaging and / or product due to transport, the order must be accepted by affixing, on the waybill, the words "I accept with detailed reservation" and a detailed description of the damage visible on the outside of the box (example: "wet neck", "open neck", etc.) followed by your signature. In the following 48 hours, send an email to Customer Service describing what happened and indicating the CCL number. Otherwise, any request for reimbursement relating to such damages will be automatically refused.
Money Back Guarantee:
To exercise the right of withdrawal it is necessary to send, within 10 working days of receipt of the goods. The costs of returning the product are the sole responsibility of the customer. The right of withdrawal is totally lost if the returned product is not intact, that is: lack of the original packaging absence of integral elements of the product (accessories, cables, instruction manuals, etc.) damage to the product for reasons other than transport.
Guarantees and After Sales Service:
All products sold on our site are covered by the manufacturer's legal guarantee of conformity, without prejudice to other legal provisions, starting from the date of delivery of the product. The costs for returning the faulty or defective product are charged to the customer. However, in the event that the legal guarantee of conformity can be applied to the product in question, the costs related to the return of the product will be reimbursed to the customer. The products must be returned to our After Sales Service (preferably by a courier). Whatever the problem of the product, it must be returned accompanied by a copy of the invoice, the warranty voucher and the return voucher. Attention: the legal guarantee does not apply to damage induced by an external cause to the product (for example: accidents, shocks, lightning, power surges, etc.) or by a customer error (such as, for example, the use of an installation that does not comply with the manufacturer's specifications, use of the product that is harmful to it, use of the product for commercial or collective purposes, the use of unsuitable peripherals and / or accessories and / or consumer products).
What to do in case of breakdown?
In case of failure, the RMA must be entered via the dedicated web application at rma.5g-m.com
The product must be returned, accompanied by the return voucher, in the original packaging by registered mail with return receipt.
Right of withdrawal:
How to return the product: With regard to the spare parts warranty, an approximate time frame of 3 MONTHS is granted starting from the date of delivery of the products in order to open complaints about their malfunction.
It is also specified that the collection costs are in this case borne by the company, and that refunds or replacements are authorized only and exclusively on products on which there is no sign of tampering and on which the defects reported are actually found. As regards the inconsistencies that are found between ordered and actually received products, a maximum time frame of 24 hours is allowed to communicate the anomaly. The 5g-m company cannot be held responsible for lost or not returned accessories ( except those directly related to the fault).
Each return must be accompanied by the following documents: copy of the invoice return voucher The return of the product can be made by post or with the use of a courier, or by returning the product directly to the employees of the 5g-m store.
All data will be treated with the utmost fairness, in full protection of your rights and in particular of your privacy.
