Contacts
You can use WhatsApp (+39 3801277032) or the messaging service on the site, where you can enter your messages regarding the order. The messages will be visible to the shipping staff.
Scontistica VIP 1-2-3
Allo scadere del mese solare non si azzera completamente la somma accumulata ma dal totale verrà scalato solo la somma del primo ordine effettuato nel mese.
Si entra nella fascia VIP 3 al raggiungimento di una spesa minima di 2500€ nell'arco del mese solare; Una volta entrati nella fascia VIP3 si potrà' usufruire di uno sconto del 15% per gli ordini successivi.
Si entra nella fascia VIP 2 al raggiungimento di una spesa minima di 1500€ nell'arco del mese solare; Una volta entrati nella fascia VIP2 si potra' usufruire di uno sconto del 10% per gli ordini successivi.
Si entra nella fascia VIP 1 al raggiungimento di una spesa minima di 800€ nell'arco del mese solare; Una volta entrati nella fascia VIP1 si potra' usufruire di uno sconto del 5% per gli ordini successivi.
La "5G MOBILE" permette ai suoi clienti di usufruire di uno sconto del 5%, del 10% e del 15%, in base all'importo degli ordini effettuati nell'arco del mese solare, rispettivamente si raggiungerà' la fascia VIP1, VIP2 e VIP3.
(VIP1-5%)_(VIP2-10%)_(VIP3-15%)
Return of Goods
According to EU regulations the customer has the right to return the products received within 14 days of delivery, a refund will be issued for the item -5 Euros for the practical management, the product must return with all its films and without any tampering.
The integrity of the spare parts is checked before shipping. To benefit from the refund for "damage during transport" it is necessary to select the insured shipment during the order closing phase. In the event that the damage is visible during delivery, (damaged box), please sign with reservation.
In the case where the RMA return in "refunded pending verification" status has been refunded via voucher before having it returned for verification, ATTENTION THE GOODS MUST NOT BE DISPOSED OF, they must be put aside for future collection which has no time limit, IN THE EVENT THAT THE RETURN DOES NOT TAKE PLACE, THE COST OF THE REPLACEMENT WILL BE CHARGED
Shipping
Delivery times vary from 24/48h, except in cases of force majeure. Most cities are covered by the 24h service; for greater security, check on the website of the courier used when closing the order.
Payments
Earth Trading SRL is an Italian company, with registered office in P.za Duca degli Abruzzi 9 Lagonegro 85042 (PZ) and operating in Via Montappone, 10 00138 Rome. This payment service is currently not active.
Our company accepts cash on delivery payments via courier or at the time of order sending via bank transfer, paypal, or stripe
The following payments are accepted: Credit Card, Paypal, Bank Transfer. If you choose this last payment method, the order will be processed only when the amount is credited to our bank.
Taxes - VAT
If your VAT number is registered with VIES, you are entitled to purchase VAT exempt, according to the "Reverse Charge" legislation relating to intra-Community trade.
Orders
The company has 14 days to refund, from the moment it receives the order. The full amount of the order will be refunded, including the original shipping costs (not the insurance supplement, if it was chosen). Attention: If you have used the goods before returning them, 5G MOBILE PARTS can ask for a refund for the decrease in value due to use.
According to EU law, the customer has the right to return the products received within 14 days of delivery.
The integrity of the spare parts is checked before shipping. To benefit from the refund for "damage during transport" it is necessary to select the insured shipment during the order closing phase. In the event that the damage is visible during delivery, (damaged box), please sign with reservation.
The Vouchers at your disposal can be used in any order by entering the identification CODE in the final phase of your purchase. You can also use it for orders of an amount lower than their value; a new Voucher will be automatically issued for the remaining amount.
It is not possible to make additions by telephone to avoid input errors.
You can ask our staff to add one or more products by sending a message through the appropriate box that you will find by clicking on the order in question (PERSONAL AREA - ORDERS - MESSAGE). Requests will be accepted if the order is in the following statuses: "ORDER RECEIVED"; "WAITING FOR BANK TRANSFER"; "PAYMENT ACCEPTED" "WAITING FOR REPLACEMENT" and requests made in the case of "ORDER TAKEN IN CHARGE", will be processed depending on the availability of our staff at that time and the progress of the preparation of the order. In the event that a new order is placed, a message must be sent with the request to merge and refund, via Voucher, a shipment.
You will find the invoices, in PDF format, in the order history of your PERSONAL AREA from the moment the order is sent.
You can find your order history in the PERSONAL AREA. By clicking on an order number you can view all the details.
Account
Your account passwords are not visible or recoverable by anyone, not even our staff. What you can request, in case of access problems, is a password reset.
Personal data is processed in full compliance with current regulations. The data in our possession is not transferred to any third-party company and is not used for marketing purposes by other companies.
Due to our automated invoicing system, it is possible to change your VAT number or company name, only if no order has been processed. Therefore, we ask you to carefully check the data entered during registration and in case of anomalies or errors, please contact us to resolve the problem.
Yes, you can enter or modify your addresses by accessing the "PERSONAL AREA" in the MY ADDRESSES section. Attention: IT IS NOT POSSIBLE TO ENTER ADDRESSES WITH ANOTHER NAME OR COMPANY NAME
The reasons why the Administration decides to block an account can be mainly 3: 1. An arbitrary or unmotivated Paypal dispute 2. Account inactivity 3. Return requests for products not belonging to our warehouse or tampered with during assembly To request the unblocking of the account it will be necessary, in the first case, to close the PayPal dispute, in the third case a refund of the shipments for the collection of the returned material and the cost for the management of the practice will be requested
In case you are unable to resolve by performing a password recovery, you can send us a message using the messaging service in your personal area.
Products
The Vouchers at your disposal can be used in any order by entering the identification CODE in the final phase of your purchase. You can also use it for orders of an amount lower than their value; a new Voucher will be automatically issued for the remaining amount.
In your PERSONAL AREA you will find the MY VOUCHERS section.
We recommend sending emails or messages regarding return requests only to the staff who deals with RETURN OF GOODS. Emails sent to other email addresses risk not being handled.
It is not possible to send other spare parts not present in the return request unless authorized by our staff. If sent they will not be taken into consideration.
All products deemed to be actually defective after testing by our technicians will be refunded.
You can return products within 90 days of receipt.
You must fill out the form found in the RMA section.
It is not possible to make additions by telephone to avoid input errors.
5G Mobile Parts sells a wide range of telephone spare parts from major brands and more, it also offers a variety of accessories and laboratory equipment.
Company Headquarters
Our headquarters are located in Italy with registered office P.za Duca degli Abruzzi 9 Lagonegro 85042 (PZ), and operational headquarters in Via Montappone,10 00138 Rome